Happy New Year to our User Community and our Library Blog Readers. As 2018 fades into the background, I do want to spend a few moments recapping what I know was a great year for the library staff and share a few of our goals for this year.
At the end of January 2018, we launched a new discovery layer on our Website with the goal of improving the library user experience when accessing paid and vetted resources. The content management team, with support from other library staff, marketed this research tool that we named ONESEARCH. Mid-year, we sent out a client satisfaction survey to determine what our users liked and/or didn’t like about ONESEARCH, and in Fall 2018, we conducted usability testing to further explore our clients’ satisfaction with this tool. Feedback from testing formed the basis for one of our 2019 goals — to work with the vendor to implement suggested staff and client changes, wherever possible. We also published a series of blog posts to explain ONESEARCH functionality. Continue reading