Document Delivery Services - Frequently Asked Questions

The most frequently asked questions concerning Document Delivery Services are listed below. For additional information or to submit a question, please contact Ask a Librarian.

• Who can use Document Delivery Services?
• What role does copyright play with regards to document delivery?
• What types of Document Delivery Services does the Memorial Sloan-Kettering Cancer Center Library provide?
• How can I obtain my own documents? Is self-service available?
• Does my Memorial Sloan-Kettering identification card allow me access to other Libraries?
• Why is registration required for Document Delivery Services?
• How do I log in to the Document Delivery Services?
• What if I do not have an Memorial Sloan-Kettering employee number and need to register for this service (students, volunteers, etc.)?
• What service options are available to me after I have registered?
• How do I edit my personal information?
• Can I edit or change my request after I have submitted it?
• How will I receive the document I requested?
• How long will my requested document be available for download?
• What if I submit my document request after 3:00 pm Monday to Friday?

The Medical Library's Document Delivery Services are available to Memorial Sloan-Kettering students and staff in support of their clinical, research, or administrative needs. Patients, family members, and caregivers can contact the library for information about obtaining journal articles they need.

The Library's policy is to respect the proprietary rights of the copyright owners. Library staff adhere to the copyright law when borrowing or copying material on behalf of our users. The following copyright notice appears on the Library's Document Delivery Services request form:

• COPYRIGHT NOTICE: The copy law of the U.S. (Title 17 U.S. Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship or research". If a user makes a request for, or later uses a photocopy or reproduction for purposes in excess of "fair use", that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgement, fulfillment of the order would involve violation of copyright law. By using Electronic Document Delivery service you expressly agree to comply with Copyright Law.

Copyright also impacts the use of electronic resources. Databases, eJournals, and eBooks are subject to all terms and conditions of their license agreements and copyright provisions.

Document Delivery Services staff are committed to filling all requests on behalf of our employees and patients. These requests include journal articles, book chapters, and other matierials not available at the Library. We encourage our users to check our growing electronic journals collection. To verify if an item is available at one of the Four Corners Libraries, search Tri-Cat, the online Library catalog for Memorial Sloan-Kettering, Cornell University Medical College, Hospital for Special Surgery, and Rockefeller University.

Copy machines and networked printers are available for use by students, faculty, and staff of Memorial Sloan-Kettering Cancer Center at the Nathan Cummings Center, located on the main floor of the Rockefeller Research Laboratories building. Staff of affiliated institutions with valid identification, patients, family members, and caregivers are also welcome to use these resources. The use of these machines is restricted to library-related activities. They are not to be used to provide photocopying and printing services that do not support the work and research functions of the Center.

The Memorial Sloan-Kettering Cancer Center Library is open from 8:30 am to 7:00 pm, Monday to Friday.

Users with valid Memorial Sloan-Kettering employee identification have access to the Libraries of Weill Cornell Medical College and Rockefeller University. To find out their hours of operation please visit their Web sites:

• The Kim Barrett Memorial Library at the Hospital for Special Surgery
• Cornell University Medical College Library
• The Rockefeller University Library.

By registering, you will be able to take full advantage of Document Delivery Services. The registration form is quick and easy to complete and is available online. Registration benefits include:

• When making future requests you will not have to supply the information again.
• Having your email address on file with the Document Delivery Services enables us to notify you promptly and deliver articles and book chapters electronically.
• You will be able to check the status of your requests, view items you have requested, and access articles you requested in the past 90 days.

Once employees have registered for document delivery they can log in to the site with their employee number without trailing zeros.

• For example, if your employee number is 123450000, then you would type the following: 12345

The Document Delivery Service is available to employees of Memorial Sloan-Kettering Cancer Center only.

If you are affiliated with Memorial Sloan-Kettering Cancer Center, you can register in person at the MSK Library's Reference Services. You will receive a unique barcode number and can use this number as your log in for Document Delivery Services. The Library is located on the main floor in the Rockefeller Research Laboratories building.

Every time you use Document Delivery Services, the following options are available to you:

• Ability to check the status of your requests
• Download full text of each item you requested in the past 90 days
• Edit your personal information at any time
• Access Tri-Cat the tri-institutional Library catalog, our eJournals page, and our eBooks page.

You can edit your personal information at any time by logging into the Document Delivery Services page and clicking on Edit Your Profile. In the unlikely event that your employee number changes, please email ill@mskcc.org

To cancel or edit a request, e.g., correct the page number or year of publication, please email ill@mskcc.org or call 212-639-7441. To ensure prompt delivery or prompt cancellation, it is very important to include your request identification number which is located on the status page in your message, and begins with DDS.

When your document has been obtained, you will receive an email message containing a link to the article.

To access subscribed databases or electronic journals off campus, Memorial Sloan-Kettering employees can log in on the top right hand corner of any page on the Library's site. Enter your email user name and password to be authenticated. If you choose not to log in and you try to access a database or eJournal that requires authentication, you will automatically be prompted to log in once per session.

Your document is available for 90 days, then it will be deleted automatically. Please print or save the file to your workspace.

Requests submitted after 3:00 pm will be processed the next business day. If your request is critical, please contact Document Delivery Services, 212-638-7441.